FAQs

SHIPPING

Do you ship overseas?

Yes, we ship all over the world. Shipping is 100% FREE to almost all countries!

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-10 business days to arrive. Overseas deliveries can take anywhere from 7-15 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. The carrier we will use for your order is entirely dependent on your location.

PRODUCT

What size should i take?

Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for. Please note the majority of items are true to size. However, some items fit smaller or larger than the "norm" In this instance, we have noted in the product description and order accordingly.

Is your jewellery made of real gold/silver?

All our products are either silver/gold plated with 18K Gold or Premium 316L Stainless Steel.

Finishes are created via anodising and dipping multiple times to thickly seal and plate the jewellery for maximum and unbeatable durability. This means our products will NEVER rust, tarnish, or turn your skin green.

Our quality guarantee ensures all products will withstand even the harshest of conditions.

Can i return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly or send us a message through our live chat and we’ll take you through the process.

Is the jewellery waterproof?

Yes, all of our jewellery is waterproof, sweatproof and heatproof. They will never fade or tarnish (and even come with a lifetime guarantee!).

Are all the products safe for your skin?

Yes, all our products are 100% hypoallergenic. You can wear your NYX pieces 24/7, and never have to worry about developing a rash! Does not contain nickel.

Can i get my product personalized?

At the moment, we don't offer any personalization.

OTHER

How do i get featured on your Instagram?

Make sure to post a snap of you wearing your favourite NYX pieces, and use the hashtag #NYXLDN for a chance to be featured! 

Still looking for your question?

You can contact us through our live chat or at support@nyxldn.com! We will be happy to assist you.